Shipping policy

When will I know my order has been shipped?
You will receive a tracking number via email once your order has shipped to the e-mail you provide during checkout.

Am I restricted as to where I can have my order shipped to?
For website orders, shipping destinations are limited to physical addresses in Canada. We will not ship to PO boxes. A specific order can only be shipped to one address.

What shipping carriers do you use?
We work with Canada Post or a courier service.

How fast will I get my order?
Typically, your order should arrive within 14 business days or less, depending on the delivery address in relation to the store location selected to ship from. Please keep this in mind if time is critical. If you order contains an item that is not in stock, we will contact you directly via e-mail or phone to provide an estimated in-stock date and/or make alternative recommendations.

How are shipping charges calculated?
Our shipping fees are calculated based on weight and destination. Charges will be indicated at checkout.

Why do you need my contact number and e-mail?
We must have accurate contact information in case of product back-orders or delivery issues. Also, your e-mail address is used to send your order confirmation and tracking information for your shipment. Your information will never be sold or shared with any third parties.

In-Town/Local delivery

Kate Co Home – What to Expect on Delivery Day.

We want your delivery to be smooth and stress-free! Please review the following guidelines to help us serve you better.

Payment & Scheduling

• All balances must be paid in full at least one day before delivery.

• No cash on delivery (C.O.D.) orders are accepted. If payment is not made, delivery will need to be rescheduled.

Preparing for Your Delivery

• Clear your driveways and walkways (remove snow, ice, or obstacles).

• Make space inside your home by clearing a path to the delivery area.

• Remove fragile items like pictures in hallways or stairways.

• Pin-hinged doors can be removed if needed, but our team cannot do carpentry work (e.g., removing moldings or banisters).

Measuring & Fit Policy

• Measure doorways, hallways, and stairwells before placing an order.

• A 10% restocking fee applies if the furniture does not fit through your space.

• Custom orders cannot be returned.

Your Sales Receipt

• Your receipt will be given at the time of purchase or emailed to you.

• Keep your receipt in case you need service or have any questions about your order.

Thank you for shopping at Kate Co Home! We appreciate your business and look forward to delivering your new furniture.